Refund policy

All sales are final. Kyanite Luxury does not offer cash refunds for change of mind or personal preference.

We offer exchanges or store credit for eligible unworn items due to incorrect sizing. Requests must be made within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.

Customers are responsible for return shipping costs for size-related exchanges or store credit. Original shipping charges are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number, clear photos of the item and original packaging, and a brief description of the issue.

Once the claim has been reviewed and approved, Kyanite Luxury will provide an exchange or store credit. If a replacement item is unavailable, store credit will be issued.

Not Eligible

Items that have been worn, used, altered, or damaged after delivery are not eligible for exchange or store credit. Damage caused by normal wear and tear, accidental damage, misuse, improper care, or unauthorized repairs is not considered a manufacturing defect.

For hygiene reasons, earrings are on final sale and are not eligible for size-related exchanges.